| Steps | Process | Action of Customer | Action of KPI Co. | Lead Time |
|---|---|---|---|---|
| 1 | Request for quotation | Provide 2D &3D engineering drawing of parts | Giving offer | 10 days |
| 2 | Settle prices | Negotiation | Negotiation | The quotation is expired after 14 days |
| 3 | Order | Order placing | Order confirming | 1 day |
| 4 | Making mould | Prepayment | Making mould | 30 days |
| 5 | Sample offering | Sample confirming with KPI | Sample confirming with customer | 15 days |
6 | Trail production (small batch) | Trail production confirming | Trail production | 30 days |
| 7 | Mass production | Mass production | Depends on the volume ordered | |
| 8 | Shipment | Receiving | Dispatching | Depends on the shipping method and distance |
Processes
